Frequently Asked
Questions about pk165

You must be at least 18 years old to register and use pk165 — or the higher minimum required by the operator's license jurisdiction, whichever applies. pk165 enforces strict age verification. Any account found to belong to a person under the minimum required age will be closed immediately and any funds handled in accordance with applicable regulations.

No. pk165 strictly permits one account per person. Multi-accounting — registering under a different name, using a family member's details, or creating a second account after self-exclusion — is a serious breach of our Terms and Conditions. Duplicate accounts will be closed and any bonuses or winnings associated with them will be voided.

pk165 requires a government-issued photo ID — your National Identity Card (CNIC), passport or driving licence — plus a recent proof of address such as a utility bill or bank statement dated within the last three months. If you are withdrawing for the first time, you may also be asked to verify the payment method used to deposit. All documents should be clear and legible.

Click the 'Forgot Password?' link on the login page and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive. Follow the link, choose a strong new password and log back in. If you no longer have access to the registered email, contact our support team at [email protected].

The available deposit methods are displayed in the pk165 cashier at the time of your deposit, as the list can change. Common Pakistani payment references that players ask about include Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah. Please note that these are contextual references only — pk165 does not claim that any of these providers endorses or supports gambling transactions.

Minimum deposit amounts are set per payment method and are displayed in the cashier before you confirm a transaction. Amounts are denominated in Pakistani Rupees (PKR). Minimums can vary, so always check the cashier for the current figures applicable to the payment method you plan to use.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once pk165 processes the withdrawal from our side — typically within 24 to 48 hours — the time for funds to appear in your account depends on your payment provider. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah may take one to three additional business days.

Withdrawals can be held for several reasons: pending KYC document verification, an active bonus with unsatisfied wagering requirements, a security review, or a missing source-of-funds check for larger amounts. Log into your account and check for any pending verification tasks, or contact support at [email protected] with your transaction reference number for a status update.

In most cases, pk165 requires withdrawals to go back to the same payment method used for your deposit, as a standard anti-money laundering control. If you need to withdraw to a different method — for example, if the original method is no longer available — contact support and provide proof that the new method is registered in your name. Approvals are handled on a case-by-case basis.

pk165 covers a wide range of sports markets, with a strong focus on cricket — including Test matches, Pakistan Super League (PSL) fixtures, T20 Internationals, and ICC tournament games. Beyond cricket, you will find football markets covering major European leagues and international competitions, UFC and MMA fight odds, and a selection of other sports depending on the season.

Live betting — also called in-play wagering — lets you place bets on a sporting event while it is already under way. Odds update in real time to reflect the current match situation. For example, during a PSL T20 match, you can bet on which team will score the next boundary, how many runs will be scored in an over, or the eventual match winner. Live betting markets close and reopen rapidly, so act quickly when you see odds you like.

pk165 offers a full selection of casino games including live dealer games — such as live roulette, live blackjack and live baccarat hosted by real dealers in real time — as well as video slots, table game variants, and virtual games. Slot titles range from classic three-reel games to feature-rich video slots with bonus rounds and free spins. Game availability may vary by region.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot is designed to pay back to players over a very large number of spins. For example, a slot with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical average, not a guarantee for any single session. Higher RTP slots generally offer better theoretical value over extended play.

Yes. pk165 is optimised for mobile browsers on both Android and iOS devices, so you can access all sports betting markets, live casino games and slot titles directly from your smartphone without downloading a separate app. The mobile experience is designed to work smoothly on standard mobile data connections common across Pakistan, including in cities like Karachi, Lahore, Islamabad and Peshawar.

pk165 runs various welcome promotions for new players — check the promotions page after registering for the current offer, as these change regularly. Bonuses typically come as a matched deposit bonus (where pk165 adds a percentage of your first deposit as bonus funds), free bets, or free spins on selected slots. All bonuses are subject to wagering requirements and specific terms, which are stated alongside each offer.

A wagering requirement — sometimes called a playthrough — is the number of times you must bet your bonus amount before the resulting winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x requirement means you need to place PKR 30,000 in total bets before you can withdraw bonus-derived winnings. Game contributions toward wagering requirements vary: slots typically count 100%, while live casino games may count less.

Yes. Every pk165 bonus has a validity period during which you must complete the wagering requirements. If you do not meet the requirements within the specified time — usually 7 to 30 days depending on the promotion — the bonus balance and any associated winnings are removed from your account automatically. The expiry date for any active bonus is visible in the bonus section of your account dashboard.

Yes. If you prefer to play without bonuses — a choice some experienced players make to avoid wagering requirements on withdrawals — you can opt out of promotional offers through your account preferences or by contacting support. Once opted out, deposits will not automatically trigger bonus credit. You can also unsubscribe from pk165 promotional emails at any time via the unsubscribe link in any email we send you.

pk165 uses SSL/TLS encryption on all data transmitted between your device and our servers. Sensitive data — including payment details and passwords — is stored in encrypted form. Access to personal data is restricted to authorised personnel only. We do not sell your data to third parties. Full details of our data handling practices are set out in the pk165 Privacy Policy, which you can read at pk165.cam/privacy-policy.

pk165 provides deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods and full self-exclusion options. All tools are available through your account dashboard or by contacting support. Decreasing a limit takes effect immediately; increasing a limit is subject to a mandatory waiting period. Full details are available on the Responsible Gambling page.

To request self-exclusion, contact pk165 support at [email protected] with the subject line 'SELF-EXCLUSION REQUEST' and specify the period you want — cooling-off (24 hours to 30 days), medium-term (6 to 12 months) or permanent. Your account will be closed within 24 hours and all marketing communications will stop. You can also initiate exclusion directly from the responsible gambling section of your account settings.

pk165 does not provide legal advice and does not claim that online gambling is authorised by the Government of Pakistan, PTA or any Pakistani provincial authority. The Prevention of Gambling Act 1977 governs gambling in Pakistan. Users are solely responsible for ensuring that their activity complies with the laws applicable in their jurisdiction before registering or placing any wager on pk165.

You can reach pk165 customer support by emailing [email protected]. Our team is available 24 hours a day, 7 days a week. For the fastest response, include your username or registered email, a clear description of your issue and any relevant transaction or bonus reference numbers. For responsible gambling requests such as self-exclusion, use the subject line 'RESPONSIBLE GAMBLING' to ensure priority routing.